ASPDA Event Cancellation/Refund Policy

Event refunds are not granted for failure to attend, late arrival or early departure, state or district travel restrictions, airline cancellations or delays, medical, or weather-related cancellations.

To cancel a registration, you must email Michele Nichols, Member Service Manager, at [email protected], by the deadlines listed in your registration confirmation email.  

Event Types

Annual Conference and Pre-Conference Events

Specific cancellation dates will be provided in the registration confirmation email. If you cancel your annual conference registration but keep your pre-conference event, you will receive the pre-conference event standalone price. 

  • Cancellation requests submitted 31 days before the start of the conference are refundable, minus 15% of the total registration fee.
  • Cancellation requests submitted 30-15 days before the start of the conference are refundable, minus 50% of the total registration fee.
  • Cancellation requests submitted within 14 days of the conference start are non-refundable. 

ASPDA leadership will review the situation and decide whether a refund or credit is applicable in the event of extenuating circumstances. If a credit is issued, it must be used within one year of issue. No-shows are not eligible for a credit or refund.

All Other In-Person Events 

Specific cancellation dates will be provided in the registration confirmation email. 

  • Cancellation requests submitted more than 31 days before the start of the event are refundable minus a $25 administrative fee.
  • Cancellation requests submitted 30-15 days before the start of the event are refundable minus a $50 administrative fee.
  • Cancellation requests submitted within 14 days of the start of the conference are non-refundable.


ASPDA leadership will review the situation and decide whether a refund or credit is applicable in the event of extenuating circumstances. If a credit is issued, it must be used within one year of issue. No-shows are not eligible for a credit or refund. 

Virtual Events

Virtual events are non-refundable and non-transferable. It is the registrant’s responsibility to test their technical systems and environment for functionality in advance to ensure their access to the virtual conference.

If ASPDA cancels an event, registrants may be extended a full refund (100%). In the event of an unforeseen cancellation, refunds may take up to two months to process.