ASPDA Event Cancellation/Refund Policy

To cancel a registration, you must email Michele Nichols, Member Service Manager, at [email protected], by the deadlines listed in your registration confirmation email.  


Annual Conference Registration

Specific cancellation dates will be provided in the registration confirmation email. 

  • Cancellation requests submitted 31 days before the start of the conference are refundable, minus 15% of the total registration fee.
  • Cancellation requests submitted 30-15 days before the start of the conference are refundable, minus 50% of the total registration fee.
  • Cancellation requests submitted within 14 days of the conference start are non-refundable. 

ASPDA leadership will review the situation and decide whether a refund or credit is applicable in the event of extenuating circumstances. If a credit is issued, it must be used within one year of issue. No-shows are not eligible for a credit or refund.

Annual Conference Pre-Symposium Events (if the attendee will still attend the Annual Conference)

Promo codes must be entered and applied at the time of registration. Use of a discount code is only valid at the time of the initial purchase/registration. Refunds will not be authorized for existing registrations where the special offer was received after the initial purchase.

Specific cancellation dates will be provided in the registration confirmation email. 

  • Cancellation requests submitted more than 31 days before the start of the conference are refundable, minus a $50 administrative fee.
  • Cancellation requests submitted 30-15 days before the start of the conference are refundable, minus 50% of the total symposium fee.

  • Cancellation requests submitted within 14 days of the start of the conference are non-refundable.

ASPDA leadership will review the situation and decide whether a refund or credit is applicable in the event of extenuating circumstances. If a credit is issued, it must be used within one year of issue. No-shows are not eligible for a credit or refund. 

All Other In-Person Events 

Specific cancellation dates will be provided in the registration confirmation email. 

  • Cancellation requests submitted more than 31 days before the start of the event are refundable minus a $25 administrative fee.
  • Cancellation requests submitted 30-15 days before the start of the event are refundable minus a $50 administrative fee.
  • Cancellation requests submitted within 14 days of the start of the conference are non-refundable.


ASPDA leadership will review the situation and decide whether a refund or credit is applicable in the event of extenuating circumstances. If a credit is issued, it must be used within one year of issue. No-shows are not eligible for a credit or refund. 

Virtual Events

Virtual events are non-refundable and non-transferable. It is the registrant’s responsibility to test their technical systems and environment for functionality in advance to ensure their access to the virtual conference.

If ASPDA cancels an event, registrants may be extended a full refund (100%). In the event of an unforeseen cancellation, refunds may take up to two months to process.